How do I get my coupons?
Between January 1, 2008 and March 31, 2009, consumers can apply for up to two $40 coupons per
household by calling 1-888-DTV-2009 (1-888-388-2009), by going online at www.dtv2009.gov or by
mailing their application to PO Box 2000, Portland, OR 97208-2000. Coupons will be mailed to
requesters. We’ve made the coupon application available here to make it easy on you.
When can I apply for my coupons?
You can apply for a coupon between January 1, 2008 and March 31, 2009, while supplies last.
How do I request a coupon?
Between January 1, 2008 and March 31, 2009, you can request a coupon while supplies last in one of
four ways:
- Apply online at www.dtv2009.gov
- Call the Coupon Program 24-hour hotline 1-888-DTV-2009 (1-888-388-2009).
- Mail a coupon application to: PO BOX 2000, Portland, OR 97208-2000
- Fax a coupon application to 1-877-DTV-4ME2 (1-877-388-4632)
- Deaf or hard of hearing callers may dial 1-877-530-2634 (English/TTY) or 1-866-495-1161 (Spanish/TTY). TTY Service is available from 9 AM – 9PM Eastern Time, Monday through Friday.
The consumer contact center will operate in six languages in addition to English: French, Russian,
Simplified Chinese, Spanish, Tagalog and Vietnamese. The contact center will be accessible for
hearing-impaired persons through a TTY number. The contact center and website can help answer
questions you may have about obtaining and redeeming coupons, checking the status of your coupon
request, and other issues.
Are coupon applications available any place else such as the library or grocery store?
NTIA is working with its partners to make applications available in the places where it makes the most sense for each community. The easiest way to apply is to call 1-888-388-2009, or, if you have Internet, apply online at www.dtv2009.gov.
Will retailers make coupon applications available in their stores?
Some retailers may offer coupon application forms at their stores. Retailers, however, cannot provide the coupons; consumers must request them from the Government. The decision to provide applications is up to each retailer. The easiest way to apply is to call 1-888-388-2009, or, if you have Internet access, apply online at www.dtv2009.gov.
How many coupons can I request?
Each household can request a maximum of two digital TV box coupons. Each coupon may be applied towards the purchase of a single converter box. The coupons can be ordered one at a time or both at the same time.
What information do I need to provide the government to request my coupons?
The TV converter box coupon application requires that you provide your name, household address, number of coupons requested (maximum of two) and whether you subscribe to cable, satellite or other pay television service.
What if I receive my mail at a Post Office Box?
The government can mail coupons to Post Office boxes in areas without home mail delivery. Post Office boxes will be accepted only for households on Indian reservations, Alaskan Native villages and other rural areas. The government may request additional information to validate the physical location of these households.
Will the government use my name and address for other purposes?
No. Your personal information is protected under privacy laws and will not be sold or used for other purposes other than administering the NTIA digital television conversion Coupon Program.
Can I apply for someone who is unable to apply for themselves, such as an elderly parent?
Yes, but you will need to use their home address which will be validated for eligibility. Only two coupons can be used per U.S. household address, and the coupons are intended for the resident of that household.
Are nursing homes, group homes and other institutions eligible for coupons?
Applicants must meet the Census definition of a household as consisting of “all persons who currently occupy a house, apartment, mobile home, group of rooms, or single room that is occupied as separate living quarters and has a separate U.S. postal address.” A household is defined as separate living quarters with a separate U.S. postal address. This definition includes all households located in U.S. Territories, but does not include Post Office Boxes.
When will I receive my coupons?
The date you receive your coupon(s) will depend on when you submitted your application. You can check the status of your request online at www.DTV2009.gov. Note that coupons do not expire until 90 days after they have been mailed.
Also, if you would like to check the status of your specific application to see whether your coupon(s) has been mailed, you can enter your reference number, coupon ID or name and address on the appropriate form on the same Web page.
How long should I wait before checking on the status of my coupon?
Coupons began mailing in late February. Coupons are being sent based on the date of application, in the order in which the application was received. They are being mailed on a staggered basis, not all at once. Updates about timing of coupon distribution are available at www.DTV2009.gov. Please allow three weeks after you applied before contacting us to check on the status of your application if you have not received your coupons.
What will the TV converter box coupon look like?
Coupons will look like plastic credit cards or gift cards used widely in the retail industry. Unlike gift cards, TV converter box coupons will carry no stored value and can only be used towards the purchase of eligible TV converter boxes.
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