Where can I use my coupons?
When the coupon is mailed to you, it will include an insert with a list of nearby participating retailers.
You can expect to buy TV converter boxes and use your coupons at retail stores where you would
normally buy consumer electronics products. You can also go online at www.dtv2009.gov, enter your
zip code, and locate participating retailers on a map.
If I can’t find a retailer in my area that carries TV converter boxes, can I purchase one online?
Of course you can. We’ve put together a page of coupon eligible converter boxes for you to make it easy. The page also contains links to make it possible for you to purchase online at a retailer that accepts the NTIA coupons. Shop online and save your gas.
Can a retailer refuse to accept the coupons?
Retailers that are not participating in the Coupon Program will not be able to accept the coupons. Only
retailers certified by the NTIA will accept the coupons. A list of certified retailers in your area can be
found on the program website at www.dtv2009.gov.
If the converter box is more than $40, how can the consumer pay the difference?
The consumer may pay the difference with any other form of payment acceptable to the retailer. Two coupons may not be combined towards the purchase of a single converter box.
If the TV converter box costs less than $40, can I get cash back or use the difference for another purpose?
No, the coupon can only be used for the price of an eligible converter box. Consumers will not get change back. If the converter box is priced below $40, then consumers will only pay any applicable sales tax.
Can a consumer purchase two TV converter boxes with two coupons in a single transaction?
Yes, if the consumer is purchasing two TV converter boxes with two valid coupons.
What happens if a consumer purchases more than one converter box and has only one coupon?
Consumers may purchase as many converter boxes as they choose. However, a single coupon can only be used to purchase one coupon-eligible converter box. If the consumer decides to purchase additional converter boxes, they must pay the full cost.
Can I use both coupons toward the purchase of one converter box?
No. Only one coupon can be used per coupon-eligible converter box.
Can I use my coupon to get $40 off a TV converter box I’ve already purchased?
No. The TV Converter Box Coupon Program is not a rebate program. Coupons must be presented at the point of sale and must be redeemed at the time TV converter boxes are purchased.
What is the last day to redeem coupons?
Coupons expire 90 days after they are mailed and will have the expiration date printed on the coupon. The last day to apply for coupons is March 31, 2009, or until supplies are exhausted.
How long are coupons active?
Coupons expire 90 days after they are mailed. Each coupon has an expiration date printed on it.
If a coupon expires before it is used, can a consumer re-apply?
If a consumer requests only one coupon and it expires before it is used, then they can apply for a second coupon. Once two coupons have been issued to that household, the consumer will no longer be eligible to request any more coupons. Coupons expire 90 days after they are mailed.
Can I replace a lost or stolen coupon?
No. Coupons cannot be reissued. If you have requested one coupon, you may be eligible to receive another. If both coupons have been lost or stolen, or you have requested both coupons, used one, and the other coupon is lost or stolen, by law we are unable to reissue coupon replacements.
What happens to my coupon after I use it?
It is instantly deactivated and cannot be used again. Stores may keep them or you can throw them away. You should keep your receipt and a record of your coupon number in case you decide to exchange or return the converter box.
Can coupons be sold?
No. It is illegal to sell, duplicate or tamper with the coupon.
Do the coupons have cash value?
No. The coupon has no cash value.
Can I transfer the coupon to someone else?
It is illegal to sell coupons, but giving a coupon for free to a family member, friend, or neighbor is not
prohibited.
Can coupons be used by other members of a household?
Yes. Coupons can be redeemed by anyone in your household. However, only two coupons can be issued per household regardless of the number of occupants or families.
If I used the coupon to buy a TV converter box and then return it for credit with the retailer, can I use that credit for any other purchase at the retailer?
You will not be able to receive cash or credit for the coupon amount, but you can receive cash or credit for any amount you paid out of pocket, if the store policy permits returns or exchanges.
Can I exchange my TV converter box for another one?
If the retail store permits exchanges, you can exchange the converter you purchased for another coupon-eligible converter box.
May coupons be used towards the rental or purchase of cable or satellite set-top boxes?
No. Cable and other pay TV set top boxes are not part of this program. Coupons from this program are to be used towards the purchase of converter boxes that work with TVs that receive broadcast programming
using an over-the-air antenna.
Can I use my coupons to purchase any TV converter box?
No. The government will provide a list of coupon-eligible converter boxes and participating retailers on its website, www.dtv2009.gov. You may also ask participating retailers whether TV converter boxes in their stores can be purchased with the $40 government coupon.
Can coupons be used toward the price of an upgraded converter box (for example, a box that includes a DVR)?
No. Coupons are only valid for eligible digital TV converter boxes. The intent of the program is to allow consumers to continue to view TV over-the-air on the same TV they used prior to the transition, not to enable upgrades in technology.
Can I use my coupon to purchase other consumer electronics products, such as DVD recorders or televisions?
No. Coupons will be electronically coded to be used only for purchases of coupon-eligible converter boxes.
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